Shipping policy

We founded Hero Custom Buddies with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

All of our items are hand made to order right here in the UK, it takes about 3-5 days to make them. Please allow up-to 1 week from placing your order, for the shipping confirmation to be sent.

Sometimes we encounter a backlog and if your order is going to be delayed we shall issue an email explaining this. Your order confirmation will be emailed to you once your order has been received. You will then receive another email once your order has shipped. Below are the expected shipping times after your order is shipped:

UK/ Channel Islands & Isle of Man

Tracked 48 Large Letter: 2-3 Business Days  - £3.00

Tracked 24 Large Letter: 1-2 Business Days - £4.00

Small Parcels Tracked 48 - £4.00

Free delivery for UK for orders over £50

Europe

International Tracked Large Letter: 3-7 Business Days £10.00

Small Parcel International Tracked: 3-7 Business Days £12.00

Rest Of The World

International Tracked Large Letter: 5-12 Business Days £11.50

Small Parcel Tracked: 5-12 Business Days £15.00

If you would like to discuss your order with a member of our team please contact: sales@herocustombuddies.com and your email will be responded to within 24 hours